Last Updated: June 2026
At Alta Vera Baby, we want you to feel confident in every purchase. If you are not completely satisfied with your order, we’re here to help.
Return Eligibility
We accept returns on eligible products within 14 days of delivery.
To qualify for a return, items must:
• Be unused and in their original condition
• Be returned in their original packaging
• Include all accessories, manuals, and included components
• Show no signs of wear, damage, or misuse
Returns that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
For hygiene, safety, and infant care reasons, certain items may not be eligible for return once opened or used, including but not limited to:
• Personal care products
• Feeding accessories that have been opened or used
• Products marked as final sale
• Gift cards
• Downloadable digital products
We reserve the right to refuse returns that do not comply with our return requirements.
Return Request Process
To initiate a return, please contact us at:
Please include:
Email: info@altaverybaby.com
• Your order number
• The item(s) you wish to return
• The reason for the return
Our team will provide return instructions and any additional information required to process your request.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
We will review the claim and work with you to determine an appropriate resolution.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution and payment provider.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@altaverababy.com.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it may no longer be eligible for cancellation.
To request a cancellation, please contact us as soon as possible.
Exchanges
At this time, we do not guarantee direct exchanges. If you would like a different item, we recommend requesting a return (if eligible) and placing a new order.
Contact Us
For questions regarding returns or refunds, please contact:
Alta Vera Baby LLC
Wyoming, United States
Email: info@altaverababy.com
Thank you for choosing Alta Vera Baby. We appreciate the opportunity to be part of your family’s journey.