Last Updated: June 2026
At Alta Vera Baby, we understand how important it is to receive your order as quickly and smoothly as possible. This Shipping Policy outlines our processing, shipping, and delivery practices.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be slightly extended.
Shipping Times
Once shipped, most orders are delivered within 7–14 business days.
Please note that shipping times are estimates and may vary depending on:
• Product availability
• Carrier delays
• Weather conditions
• Customs processing (if applicable)
• Seasonal demand
• Delivery location
Shipping Locations
We currently ship within the United States.
Additional shipping destinations may be added in the future.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Alta Vera Baby is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by customers.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.
While we will do our best to assist with shipment issues, Alta Vera Baby is not responsible for:
• Lost packages marked as delivered
• Shipping carrier delays
• Stolen packages after delivery
• Delays caused by weather, customs, or circumstances beyond our control
If you experience a delivery issue, please contact us and we will help guide you through the carrier’s claims process whenever possible.
Multiple Shipments
In some cases, products may ship separately depending on inventory availability, warehouse location, or order size.
If this occurs, you may receive multiple tracking numbers and packages.
Shipping Costs
Shipping charges are calculated and displayed during checkout before payment is completed.
Promotional free shipping offers may be available from time to time and are subject to change without notice.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue
This allows us to review the situation and determine an appropriate resolution.
Delivery Estimates
All delivery estimates provided on our website are approximate and are not guaranteed delivery dates.
Alta Vera Baby cannot guarantee delivery by a specific date unless otherwise stated.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Alta Vera Baby
Wyoming, United States
Email: info@altaverababy.com
Thank you for choosing Alta Vera Baby. We are honored to support you and your growing family.